Terms and Conditions

 Civil Gorilla Gear Performance Promise

At Civil Gorilla Gear, we stand behind the quality and performance of our products. We understand your work demands and the importance of having gear that keeps up with you. Here’s our commitment to ensuring your complete satisfaction:

1. Return Eligibility:All sales are considered final; however, if you are not satisfied with your purchase due to an issue with fit, performance, or quality, we offer the option for a store credit or an exchange under the following conditions:

• Item Condition: The product must be returned in its original, unused condition, with all tags attached and in its original packaging.
• Time Frame: Returns or exchanges must be initiated within 30 days of the original purchase date.

2. How to Initiate a Return or Exchange:

• Contact Us: To start a return or exchange process, please get in touch with our customer service team at support@civilgorillagear.com with your order number, the item(s) you wish to return, and the reason for the return.
• Approval Process: Our team will assess your return request and provide you with detailed instructions and a Return Merchandise Authorization (RMA) number.

3. Shipping Returns:

• Customer Responsibility: The customer is responsible for the return shipping costs unless the item is defective or the incorrect item was sent.
• Shipping Instructions: Please ensure that the item is securely packaged. We recommend using a trackable shipping service to guarantee that your return reaches us.

4. Processing Returns and Exchanges:

• Inspection: Upon receiving your return, our team will inspect the item to ensure it meets our return conditions.
• Store Credit or Exchange: Once approved, we will issue a store credit to your account or process an exchange as requested. Store credits are typically issued within a few business days of return approval.

5. Defective or Incorrect Items:

• If you receive a defective item or the wrong one was sent to you, please contact us immediately so we can rectify the issue. We will cover all shipping costs involved in replacing the item and ensure the correct item reaches you without any additional charge.

6. Non-Returnable Items:

• Certain items may be considered non-returnable due to hygiene concerns or specific product disclaimers. These exceptions will be clearly noted on the product page.

7. Questions:

• If you have any questions regarding our return policy or need assistance with a return, please don’t hesitate to contact us at support@civilgorillagear.com.

Civil Gorilla Gear is committed to delivering high-quality products and ensuring that our customers are satisfied with their purchases. Our Performance Promise is our guarantee to you that we will always strive to resolve any issues and provide the best customer service experience.